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Inside our portfolio of advanced consultancy services is found:
- On-line Game Licenses Management in regulated jurisdictions.
- Partners Relationship Management.
- HW Equipment Supply and Platform Hosting.
- Maintenance services: HW, SW and FLM (First Line Maintenance).
- Payment Gateways Management (deposits and refunds with credit cards, prepaid,..).
- SSL Secure Connection Systems.
- Anti-Fraud Management Systems and integration with gateways.
- IT Outsourcing Services.
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RVGTech offers to its customers the design and development of a wide range of custom software applications, in the on-line and mobile environments.
Our expertise is the development of web and mobile Casino, where we can provide a wide portfolio of games. Our biggest research and development efforts are focused in the casino games area, which allow us to keep on designing and developing the most innovative web and mobile games of the market. This investment effort enhances also our Time-to-Market capability.
RVGTech also offers to its clients the customization of the games, so we provide to the Casino a unique look and feel and with the best structure to be integrated in the customer web site.
Games customization includes, among others, the following activities:
- Addition of customer’s trademark to the games.
- Customization of the colour scheme of carpets on table games.
- Customization of card backs of table games to feature logotype/symbol of customer.
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Integration between the customer web site and our software applications will require skilled efforts in order to be completed successfully. RVGTech will provide the customer with enough and well-experienced resources with the required know-how, in order to accomplish the integration tasks smoothly and quickly as possible.
Successful integration is ensured through this service delivery which is composed of the following main activities:
- HW Set-up & Configuration
- SW Installation & Configuration
- Interface Connectivity & Parametrization
- Verification Testing
RVGTech software applications will appear as an integral part of the customer web site to its end-users. |
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The extended portfolio of Managed Services provided by RVGTech, will allow the customer to forget about all those activities required to set-up the HW&SW infrastructure of the web site platform and to maintain the system and applications.
Managed Services delivery includes:
- HW Equipment Supply and System Hosting.
- HW Maintenance:
- HW Replacement: repair and return.
- Spare parts management.
- First Line Maintenance – Field Operations (on-site HW support).
- SW Maintenance:
- System SW Maintenance (OS, BBDD,...): updates, ugrades, patches,…
- Application SW Maintenance: updates, ugrades, patches,…
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Customer Services are one of the key pillars of RVGTech strategy, which is implemented through the broad range of customer support service delivery portfolio.
RVGTech offers to the customer all those necessary services to be able to manage, operate and maintain the on-line business. Therefore, the customer does not need to invest resources on operational staff and infrastructure, reducing its CAPEX and OPEX. The customer is just focused on its core business.
Customer Services delivery includes: |
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Contact Center:
- On call support 24x7
- E-mail or web support 24x7
- Basic Users management
- Issues Management through Back-Office and/or Technical Support
CRM / Back-Office:
- Application Administration (Casino, Sport-betting,..)
- Business Reports and Business Intelligence
- Players Reports and Statistics
- Advance Users Management
- Tournaments Management
- Promotions Management
- News Management
Technical Support:
- Fault Management
- Configuration Management
- Performance Management
- HW&SW Operation and Maintenance
- HW&SW Technical Support
- Basic Technical Support Service is provided during business days and covering normal working hours (9:00-17:00 CET from Monday to Friday). Extended Technical Support Services (24x7, Emergency support, On-site support) could also be delivered if specifically requested by the customer.
Training:
RVGTech offers to the customer all the information required to operate the system and get the maximum performance and benefit. Additionally, RVGTech could provide to the customer staff, training sessions on system and application operations, all around the world and customized to client requirements. These training sessions will be provided by best in-class RVGTech professionals with deep knowledge in software application content, back-office and content manager system operation.
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